At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: Flexible hours and opportunities for personal growth in a supportive team.
- Why this job: Be part of customers' adventures by providing them with confidence and clarity.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Monday 11:00-19:00, Friday 11:00-19:00, Saturday 08:00-13:30.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain 'best in town' standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Canterbury employer: MARKS&SPENCER
At M&S, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and customer connection. Our Canterbury location provides a supportive environment where employees can thrive, with opportunities for personal growth and development in the fast-paced Travel Money sector. Join us to be part of a team that prioritises service excellence and fosters a sense of community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Canterbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MARKS&SPENCER and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MARKS&SPENCER and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Travel Money - Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MARKS&SPENCER.
Get Familiar with Our Brand:Before applying, take some time to learn about MARKS&SPENCER and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MARKS&SPENCER
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MARKS&SPENCER.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MARKS&SPENCER will surely appreciate.
