At a Glance
- Tasks: Support store operations by accepting deliveries and keeping shelves stocked.
- Company: Join the iconic M&S team in a dynamic retail environment.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team that creates a seamless shopping experience for customers.
- Qualifications: Must be 18+, with strong communication skills and a customer-focused attitude.
The predicted salary is between 11 - 16 € per hour.
Work Pattern:
- Week 1
- Sunday: 17:00-21:00
- Monday: 18:00-22:00
- Tuesday: 18:15-22:15
- Wednesday: 18:00-22:00
- Week 2
- Tuesday: 11:00-15:00
- Thursday: 03:00-07:00
- Friday: 03:00-07:00
- Saturday: 11:00-15:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, where you will play a vital role in keeping our store running smoothly behind the scenes. We are looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You will be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you will help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you will need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You will use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You will work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. It’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Operations - Canterbury employer: MARKS&SPENCER
At M&S, we pride ourselves on being an excellent employer, offering a dynamic work environment in Canterbury where our Customer Assistants play a crucial role in delivering exceptional service. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a commitment to inclusivity and flexibility in the workplace. Join us to be part of a team that values hard work, collaboration, and a shared passion for providing a remarkable shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Canterbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Assistant in Operations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork skills! Since this role is all about working closely with others, be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to adapt and support your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Assistant - Operations - Canterbury
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and how you can contribute to our team at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've delivered excellent customer service or worked in a team, as this is key for us.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with tasks like accepting deliveries and keeping shelves stocked. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, be ready to share examples of how you've worked effectively with others in the past. Highlight your ability to adapt and support your colleagues, as this will resonate well with the interviewers.
✨Be Digitally Savvy
As the role requires using in-store systems, brush up on your digital skills. Mention any relevant experience you have with technology or systems that track deliveries and manage stock. This will show you're prepared to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they promote inclusivity. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
