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- Tasks: Support store operations by managing stock, deliveries, and ensuring a clean shopping environment.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a chance to make an impact.
- Why this job: Be the backbone of our store, delivering exceptional service and keeping things running smoothly.
- Qualifications: Must be 18+, with strong communication skills and a commitment to customer service.
- Other info: Dynamic role with opportunities for growth in a fast-paced retail environment.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday: 12:30 - 20:30, Tuesday: 13:30 - 22:00, Wednesday: 13:30 - 22:00, Saturday: 13:30 - 22:00
- Week 2: Monday: 13:30 - 22:00, Wednesday: 13:30 - 22:00, Thursday: 13:30 - 22:00, Saturday: 13:30 - 22:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You will work across the wider store where needed, always keeping up with the pace and demands of retail. Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Cambridge employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is essential for this role, be ready to discuss any relevant experience you have with digital tools. Maybe even mention how you've used tech to improve efficiency in past jobs.
✨Tip Number 4
Be yourself! M&S values authenticity and teamwork, so don’t be afraid to let your personality shine through. Share your experiences and how you work well with others, as this will help you stand out as a great fit for the team.
We think you need these skills to ace Customer Assistant (Operations) - Cambridge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally savvy, so don’t forget to mention any relevant experience you have!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Flexibility
Since flexibility is vital in this role, be prepared to discuss examples from your past experiences where you've adapted to changing situations. Highlight how you can handle early morning deliveries or late shifts, showing that you're ready to roll up your sleeves and get stuck in.
✨Demonstrate Digital Confidence
Being digitally confident is essential for this position. Brush up on any digital tools you’ve used in previous jobs, especially those related to stock tracking or customer service. Be ready to explain how you can leverage technology to improve efficiency in the store.
✨Emphasise Teamwork and Communication
As a key player in a larger team, it’s important to show that you can build positive relationships. Prepare to share examples of how you've worked collaboratively in the past and how you communicate effectively with colleagues to keep everything running smoothly.
