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- Tasks: Support stock management and ensure a smooth shopping experience for customers.
- Company: Join M&S, a leading retailer with a commitment to inclusivity and innovation.
- Benefits: Competitive pay, flexible hours, and training in digital tools.
- Why this job: Be part of a dynamic team that keeps the store running efficiently.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
Schedule
- Week 1: Tuesday 04:15-10:15; Friday 04:15-10:15; Saturday 04:15-10:15
- Week 2: Sunday 05:45-10:45; Thursday 04:15-10:15; Friday 04:15-10:15
Age requirement
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Premium
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities
- Be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for customers to shop.
- You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You will work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store.
- This is a role for people who move with purpose.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Bury St Edmunds employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Prepare your answers, but keep them natural. We want you to sound confident and authentic when discussing your experiences.
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully handled changing situations in the past. Highlight your ability to think on your feet and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Bury St Edmunds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally confident, so showcase those qualities in your written application.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of stock management. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Show Off Your Team Spirit
Since this role requires being a team player, think of examples from your past experiences where you worked well in a team. Be ready to discuss how you supported colleagues and contributed to a positive work environment. This will show that you can be a key cog in their machine.
✨Be Digitally Savvy
As digital confidence is essential for this position, brush up on any relevant tools or software you might use in stock management. If you have experience with similar systems, be sure to mention it during the interview to highlight your capability.
✨Prepare for Flexibility Questions
Flexibility is vital in this role, so be prepared to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you had to shift priorities quickly and how you managed to keep things moving smoothly.
