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- Tasks: Deliver style advice and exceptional service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leader in retail with a focus on innovation and customer experience.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of fashion retail and help customers discover trendy products.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace committed to diversity and personal growth.
Work Pattern: Sunday 09:00-17:00, Friday 11:30-19:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job - it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast - and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and recent news. This shows you're genuinely interested and helps you connect your passion for fashion with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to engage and assist customers will set you apart.
✨Tip Number 3
Dress the part! Since you're applying for a role in Fashion, Home & Beauty, make sure your outfit reflects your style and understanding of current trends. It’s a great way to show you’re ready to be a brand ambassador.
✨Tip Number 4
Be ready to talk about digital tools! Familiarise yourself with apps like Sparks and think about how you can use technology to enhance the shopping experience. This is key in today’s retail environment!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for fashion and customer service shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of the M&S team!
Be Specific: Use examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy shift, we want to hear those stories that show us you’re the right fit for this fast-paced role.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone, but make sure your language is clear and respectful. This shows us you understand the balance between being approachable and professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to M&S's offerings. Showing genuine passion for the products will help you stand out as a brand ambassador.
✨Customer Service Mindset
Prepare to demonstrate your commitment to excellent customer service. Think of examples where you've gone above and beyond for customers, and be ready to explain how you would engage with customers to understand their needs during the interview.
✨Digital Savvy
Familiarise yourself with digital tools like the Sparks App and other in-store devices. Be prepared to discuss how you would use these tools to enhance the customer experience and drive sales, showing that you're ready for the fast-paced retail environment.
✨Team Player Attitude
Think about times when you've worked effectively in a team. Be ready to share examples of how you supported colleagues and contributed to a positive work environment, as teamwork is crucial in a busy retail setting like M&S.
