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- Tasks: Deliver exceptional customer service in fashion, home, and beauty.
- Company: Join M&S, a leader in retail with a focus on style and innovation.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of fashion retail and help customers find their perfect style.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 09:00-22:00, Monday 08:00-16:00, Wednesday 08:00-16:00, Thursday 12:00-20:00, Friday 12:00-20:00
- Week 2: Monday 08:00-16:00, Tuesday 12:00-20:00, Thursday 12:00-20:00, Friday 10:00-18:00, Saturday 12:00-20:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Inclusion, Diversity and Equal Opportunities Policy: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Bridgend Outlet employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bridgend Outlet
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's values and latest trends in fashion, home, and beauty. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide top-notch service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other digital devices used in-store. Being able to talk about how you’d use these tools to enhance customer experience will set you apart.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to changing situations and support your team. Share examples from past experiences where you’ve thrived in a fast-paced environment – it’ll show you’re ready for the retail hustle!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bridgend Outlet
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and customer service shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of the M&S team!
Be Specific: Use specific examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy shift, we want to know how you can bring that energy to our store.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone, but make sure to proofread for any typos or errors. We’re looking for attention to detail, so show us you’ve got it!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find what they're looking for. Showing genuine passion for the products will set you apart!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. M&S values a customer-first approach, so showcasing your ability to engage and assist customers is key.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance the shopping experience, like apps or in-store devices. Mention any experience you have with technology in retail settings, as being digitally confident is essential for this role.
✨Show Flexibility and Team Spirit
Retail can be unpredictable, so be prepared to discuss how you adapt to changing situations. Share examples of how you've worked well in a team and supported colleagues, as M&S looks for team players who contribute to a positive environment.
