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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Castlepoint.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a bustling café.
- Why this job: Be part of a dynamic team and make customers smile.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern: Sunday 12:00-16:00, Monday 11:00-15:00, Saturday 12:00-16:00.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Castlepoint in Bournemouth employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Castlepoint in Bournemouth
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or tools used in cafés. Mentioning your experience with similar systems can really set you apart from other candidates.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Being able to demonstrate your ability to stay calm and deliver five-star service under pressure will impress the hiring team.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you adapt to changing situations. Whether it’s switching tasks or helping out a colleague, showing that you’re a team player who thrives in a fast-paced environment will make you a standout candidate.
We think you need these skills to ace Customer Assistant - Cafe - Castlepoint in Bournemouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that five-star service attitude shine through!
Highlight Your Ability to Work Under Pressure: This role can get pretty hectic, so it's important to show us that you can keep your cool when things heat up. Include examples from past jobs or situations where you successfully managed multiple tasks at once without losing your focus.
Be Digitally Savvy: Since you'll be using tools to take and fulfil orders, mention any relevant tech skills you have. Whether it's using point-of-sale systems or managing online orders, we want to know you're comfortable with technology and can adapt quickly.
Emphasise Teamwork and Flexibility: Let us know how you work well in a team and can adapt to changing situations. Share stories about times you've supported colleagues or stepped up when needed. We value a high-performance culture, so show us you're ready to contribute!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Café Inside Out
Before your interview, familiarise yourself with M&S Café's menu and offerings. Being able to recommend food and drink options shows you're genuinely interested and ready to engage with customers.
✨Showcase Your Calm Under Pressure
Prepare examples from your past experiences where you successfully handled high-pressure situations. This role demands a cool head, so demonstrating your ability to stay calm while juggling multiple tasks will impress the interviewers.
✨Emphasise Teamwork Skills
Since teamwork is crucial in this role, think of specific instances where you've worked effectively as part of a team. Highlight how you supported colleagues and contributed to a positive work environment, especially during busy times.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, be prepared to discuss your experience with technology. Mention any relevant skills or tools you've used in previous roles to show that you're ready to hit the ground running.