At a Glance
- Tasks: Support store operations by managing stock, deliveries, and maintaining a clean shopping environment.
- Company: Join M&S, a leading retail brand known for its commitment to quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Fast-paced role with opportunities to grow and develop your skills in retail.
- Why this job: Be part of a dynamic team that ensures customers have the best shopping experience.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
The predicted salary is between 11 - 16 € per hour.
Work Pattern: Sunday 10:00 - 18:00, Saturday 08:00 - 17:00
Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You will work across the wider store where needed, always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store.
- From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for customers, putting customers before tasks every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future, and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Warehouse Operative - Belfast employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Belfast where teamwork and flexibility are at the heart of our operations. As a Customer Assistant in Operations, you'll enjoy opportunities for personal growth and development while contributing to a culture that values innovation and customer satisfaction. With competitive benefits and a commitment to excellence, M&S is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you show that you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to teamwork and flexibility, and rehearse your answers. We want you to be confident when discussing how you can keep things moving in a fast-paced environment.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any relevant experience you have with digital tools. Maybe even mention how you've used them to improve efficiency in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take your marks and get that application in!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll up your sleeves. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who can adapt quickly, so mention any relevant experience that shows you can keep up with the fast-paced environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant at M&S entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Flexibility
Since flexibility is crucial for this position, be ready to discuss examples from your past where you've adapted to changing situations. Whether it was shifting priorities or working different hours, highlight how you can roll with the punches and keep things moving smoothly.
✨Be Digitally Savvy
As the job requires using digital tools for tracking deliveries and managing stock, brush up on any relevant technology or software. If you have experience with similar tools, mention it! This shows you're prepared to hit the ground running and can handle the tech side of things.
✨Team Player Vibes
M&S values teamwork, so come prepared with examples of how you've collaborated with others in previous roles. Talk about how you’ve supported colleagues and contributed to a positive work environment. This will show that you’re not just focused on your tasks but also care about the team’s success.
