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- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: M&S, a leading retail brand known for its commitment to quality and customer service.
- Benefits: Competitive pay, including an unsocial premium for late shifts, and opportunities for growth.
- Why this job: Be part of a dynamic team that delivers an exceptional shopping experience every day.
- Qualifications: Must be 18 or older; strong teamwork and digital skills are essential.
- Other info: Fast-paced environment with flexible hours and a focus on personal development.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Sunday 11:30-20:30, Friday 12:30-21:30
- Week 2: Sunday 11:30-20:30, Saturday 12:30-21:30
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Unsocial Premium: Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Position Overview: Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You will work across the wider store where needed—always keeping up with the pace and demands of retail. Being digitally confident is essential. You will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver 'best in town' standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo - asking why the company does things the way it does.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Operations - Belfast employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Assistant in Operations. Highlight your ability to work under pressure and your digital confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to change or tackled challenges head-on. M&S values team players who can keep things moving, so share examples that demonstrate your ability to work across different functions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Operations - Belfast
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who can adapt quickly, so mention any relevant experience that shows you can keep up with the fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your knowledge and show that you're ready to roll your sleeves up.
✨Show Off Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you had to shift priorities or work across different areas to keep things running smoothly.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools or applications relevant to stock management and deliveries. Mention any experience you have with similar systems during the interview to highlight your capability.
✨Emphasise Teamwork
As a key player in a big machine, teamwork is vital. Be ready to talk about how you've collaborated with colleagues in previous roles. Highlight your ability to communicate effectively and support others, as this will resonate well with the interviewers.