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- Tasks: Help customers with queries via phone and email, ensuring first-time resolution.
- Company: Join M&S, a dynamic and inclusive retailer committed to quality and exceptional service.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Be part of a high-performing team that values your input and fosters personal growth.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: M&S promotes diversity and offers support throughout the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
ResponsibilitiesWhat you\’ll do: Your key accountabilities will include:
Working with a team of experts, collaborating closely with our stores, suppliers and wider business teams to resolve complex queries and complaints, with the freedom and support to do the right thing.
Providing accurate data, giving insight into the reasons for customer contact – this is instrumental in helping to influence business decisions
Delivering outstanding quality standards when communicating with customers
Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business – acting as a role model for service
Keeping your promise to the customer every time, with a goal of first-time resolution. Responding to customer queries through different channels such as telephone, e-mail and web chat
Identifying potentially brand damaging situations and ensuring that relevant departments/individuals are engaged and consulted until issues are resolved.
QualificationsYour skills and experience will include:
Strong written & verbal communication skills
Experience working with customers, within any industry, with the ability to manage difficult conversations if required
Digitally savvy and curious to learn more
A can do attitude, and give anything a go
A good listener who is passionate about helping others
Everyone\’s welcomeWe are ambitious about the future of retail. We\’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We\’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you\’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don\’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Customer Service Advisor - Chester Support Centre employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Chester Support Centre
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to quality and exceptional service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully handled complex customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to empathise with customers.
✨Tip Number 3
Research the digital tools and platforms M&S uses for customer service. Being knowledgeable about these tools can give you an edge, as it shows your initiative and readiness to adapt to their systems quickly.
✨Tip Number 4
Demonstrate your teamwork skills by discussing experiences where you've collaborated with others to achieve a common goal. M&S values a high-performing team culture, so showing that you can work well with colleagues will be beneficial.
We think you need these skills to ace Customer Service Advisor - Chester Support Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your strong communication skills and ability to handle complex queries.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of M&S that resonate with you, such as their commitment to inclusivity and customer service excellence. Use examples from your past experiences to illustrate your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MARKS&SPENCER
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider using examples from your past experiences to illustrate your points.
✨Demonstrate Problem-Solving Abilities
The role involves handling complex customer queries, so be ready to discuss how you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Familiarise Yourself with Digital Tools
Since the job requires utilising digital tools to enhance customer service, show your curiosity and willingness to learn about these technologies. Research any specific tools M&S uses and be prepared to discuss how you can leverage them to improve customer interactions.
✨Emphasise Team Collaboration
M&S values teamwork, so be sure to express your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles, and discuss how you can support colleagues and customers alike to create a positive experience.