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- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team that values your input and helps create a seamless shopping experience.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
- Other info: This role offers a chance to learn and grow within a reputable company.
Working pattern
Week 1
Saturday 06:00-15:00
Sunday 08:00-17:00
Tuesday 14:00-18:00
Thursday 15:00-19:00
Join our team at M&S as a Customer Assistant in Operations, where you\’ll play a vital role in keeping our store running smoothly behind the scenes. We\’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Warehouse Operative - Widnes employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Widnes
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and teamwork will help you align your approach during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Demonstrate your digital confidence by being prepared to discuss any relevant tools or systems you've used in previous roles. Highlighting your ability to adapt to new technologies will show that you're ready for the operational tasks at M&S.
✨Tip Number 3
Be ready to share examples of how you've worked effectively in a team. M&S values collaboration, so illustrating your experience in supporting colleagues and contributing to a positive work environment will set you apart.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability. Given the dynamic nature of the role, sharing instances where you've successfully managed changing priorities or tasks will demonstrate your readiness to thrive in this position.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Widnes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, manage stock, and use digital tools, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and M&S as a company. Mention specific examples of how you've demonstrated teamwork, flexibility, and customer service in previous positions.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or systems. This could include inventory management software or any other relevant applications.
Showcase Your Flexibility: Given the varied working hours and tasks, highlight your adaptability in your application. Provide examples of how you've successfully managed changing priorities or worked across different roles in past jobs.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past, as this role requires strong teamwork to keep operations running smoothly.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools and systems. Mention any relevant software or applications you've used in previous roles.
✨Highlight Your Flexibility
This job requires adaptability to changing tasks and priorities. Be ready to provide examples of how you've successfully managed multiple responsibilities or adapted to new challenges in previous jobs.
✨Understand M&S Values
Familiarise yourself with M&S's values and mission. During the interview, express how your personal values align with theirs, particularly in delivering excellent customer service and maintaining high standards.
