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- Tasks: Assist customers in-store, recommend products, and maintain a tidy shopping environment.
- Company: Join M&S, a leading retailer known for stylish clothing and exceptional customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Be a brand ambassador, engage with customers, and make a real impact in retail.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
Work Pattern
Week 1
Sunday 10:00-16:00
Saturday 10:00-17:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Lingerie/Kids - Hempstead Valley employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Lingerie/Kids - Hempstead Valley
✨Tip Number 1
Familiarise yourself with M&S's product range, especially in the Clothing & Home section. Being knowledgeable about their latest styles and promotions will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions effectively and show that you're ready to go above and beyond in delivering exceptional service.
✨Tip Number 3
Get comfortable using digital tools like the Sparks App. Familiarity with these technologies will not only enhance your own efficiency but also improve the customer experience, making you a valuable asset to the team.
✨Tip Number 4
Showcase your flexibility by being open to working in different areas of the store. Highlight any past experiences where you've adapted to changing situations, as this will demonstrate your ability to thrive in a dynamic retail environment.
We think you need these skills to ace Customer Assistant - Lingerie/Kids - Hempstead Valley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Digital Proficiency: Mention any experience you have with digital tools or apps, especially those relevant to retail. This could include point-of-sale systems, inventory management software, or customer engagement platforms.
Demonstrate Teamwork and Flexibility: Include examples that showcase your ability to work well in a team and adapt to changing situations. M&S values flexibility, so mention any experiences where you've successfully navigated a dynamic work environment.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the clothing and home products during the interview. Share any personal experiences or knowledge about current trends that demonstrate your passion for fashion and how it aligns with the brand's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on creating a remarkable shopping experience.
✨Be Digitally Savvy
Familiarise yourself with digital tools and apps that enhance customer experience, like the Sparks App mentioned in the job description. Be ready to discuss how you would use technology to improve service and efficiency in the store.
✨Emphasise Teamwork and Flexibility
Since being a team player is crucial, think of examples where you've successfully collaborated with others. Also, be prepared to discuss how you adapt to changing situations, as flexibility is key in a retail environment.
