Customer Assistant -Fresh Counter -London Colney

Working Pattern

• Sunday: 9:00-17:00
• Monday: 07:00-15:00
• Wednesday: 07:00-15:00
• Thursday: 07:00-15:00
• Friday: 06:00-14:00

Under 18 disclaimer: This job role involves working with specialist cutting equipment, and applications from anyone under 18 cannot be considered to comply with health and safety legislation.

Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll promote our high-quality products, value offers, and excellent customer service. We seek passionate individuals who take pride in their product knowledge and sharing it with customers.

You will be a brand ambassador, recommending our latest Food products and ensuring customers feel valued through remarkable service.

Key qualities include:

• Ready to work hard and go above and beyond, providing quick service.
• Digitally confident, using tools like the Sparks App and in-store devices to enhance customer experience.
• A team player, supporting an inclusive store environment and respecting colleagues and the community.
• Flexible, capable of working across various store areas and adapting to changing demands.

Are you ready to apply? Take your marks!

Purpose: To deliver an excellent shopping experience by putting customers first and promoting our products, acting as the voice of our customers to help us improve.

Key Accountabilities:

• Serve customers efficiently on the shop floor and at service points.
• Maintain store cleanliness and stock shelves.
• Achieve daily sales targets, promotions, and opportunities.
• Engage proactively with customers, understand their needs, and make recommendations.
• Build product knowledge to sell and recommend effectively.
• Train in digital tools and communication channels to serve customers better.

Key Capabilities:

• High customer service standards.
• Attention to detail and commitment to quality work.
• Openness to feedback and continuous improvement.
• Effective workload management.
• Strong communication skills.
• Adaptability to change.
• Ability to listen and build positive relationships.
• Digital capability.

Everyone\’s Welcome: M&S is committed to leading in sustainability, digital innovation, and inclusion. We promote diversity and offer flexible working. If you need reasonable adjustments during recruitment, please inform us in your application to ensure a fair process.

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