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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working options and a supportive, inclusive environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion and strong communication skills.
- Other info: Great opportunity for career growth in a dynamic retail setting.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest fashion items. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Monday: 09:00-17:45
Friday: 16:30-20:30
Saturday: 13:00-17:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Liverpool One employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Liverpool One
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for fashion and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your adaptability! M&S values flexibility, so prepare examples of how you've successfully handled changing situations in the past. This will highlight your ability to thrive in a dynamic retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Liverpool One
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention any relevant experience or personal style that aligns with M&S's trendy vibe. We want to see how excited you are about helping customers find their perfect outfits.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Share examples of how you've gone above and beyond to make customers feel valued. Remember, we’re looking for those who put customers first, so let us know how you’ve done that in the past!
Be Yourself: Don’t be afraid to let your personality come through in your application. We love authenticity! Whether it’s a unique way of expressing your thoughts or a fun anecdote, being genuine can really help you stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and knowledge, making you stand out as a candidate who truly understands the brand.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of examples from your past experiences. Consider how you’ve handled difficult customers or gone above and beyond to help someone. This will demonstrate your commitment to delivering exceptional service, which is key for the role.
✨Dress the Part
Since this is a fashion-related position, make sure to dress stylishly for your interview. Choose an outfit that reflects the M&S brand while also showcasing your personal style. This not only shows that you understand the industry but also that you can represent the brand well.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team, store culture, or upcoming product launches. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it leaves a positive impression on the interviewer!