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- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and outstanding customer care.
- Benefits: Enjoy flexible working hours and a supportive, inclusive environment.
- Why this job: Be a fashion ambassador, engage with customers, and make a real impact in retail.
- Qualifications: No specific experience required, just a passion for fashion and great communication skills.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
Working Pattern:
- Sunday: 11:00-15:00
- Tuesday: 11:30-19:30
- Friday: 13:30-19:30
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities include:
- Providing excellent customer service and engaging with customers to understand their needs
- Keeping the store clean and well-stocked
- Achieving daily sales targets and promoting store promotions
- Building product knowledge to effectively sell and recommend products
- Utilising digital tools like the Sparks App and in-store devices to enhance customer experience
Key capabilities required:
- High levels of customer service
- Attention to detail and commitment to quality
- Adaptability and willingness to learn and act on feedback
- Strong communication skills
- Digital proficiency
Everyone\’s Welcome: M&S is committed to diversity, inclusion, and equal opportunities. We support flexible working and reasonable adjustments during the recruitment process.
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Customer Assistant - Clothing & Home - Bury St Edmunds employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Clothing & Home - Bury St Edmunds
✨Tip Number 1
Familiarise yourself with M&S's latest clothing and home products. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and ensure you can provide exceptional service, which is key for this role.
✨Tip Number 3
Get comfortable using digital tools like the Sparks App. Familiarity with these tools will not only enhance your own efficiency but also improve the customer experience, making you a valuable asset to the team.
✨Tip Number 4
Show your adaptability by being open to feedback and learning new things. M&S values individuals who are willing to grow, so demonstrating this quality during your interactions can set you apart from other candidates.
We think you need these skills to ace Customer Assistant - Clothing & Home - Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you engaged with customers, achieved sales targets, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to M&S's reputation as a brand ambassador.
Highlight Key Skills: In your application, focus on the key capabilities mentioned in the job description, such as attention to detail, adaptability, and strong communication skills. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Brand: Express your excitement about working for M&S and your understanding of their values, especially regarding diversity and inclusion. This will show that you align with their company culture and are genuinely interested in the role.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for clothing and home products during the interview. Share any personal experiences or interests related to fashion that demonstrate your passion and knowledge about current trends.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this role heavily relies on creating a positive shopping experience.
✨Familiarise Yourself with M&S Products
Take some time to research M&S's clothing and home offerings before the interview. Being able to discuss specific products or promotions will show your commitment and readiness to be a brand ambassador.
✨Practice Using Digital Tools
Since the role involves utilising digital tools like the Sparks App, it’s beneficial to familiarise yourself with these technologies. Mention any relevant experience you have with similar tools to demonstrate your digital proficiency.
