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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive environment.
- Why this job: Be the face of the brand and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for great service!
- Other info: This is a temporary role with a Sunday shift from 12:30 to 21:00.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels provided to deliver excellent customer service
Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with great attention to detail
- Openness to feedback and proactive in seeking it
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptability to changing situations
- Ability to build positive relationships through good listening skills
- Proficiency with digital tools and technology
Marks & Spencer is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are revolutionising our ways of working and offering exciting opportunities. Join us and make an immediate impact.
We value inclusion, diversity, and equal opportunities. Our recruitment process is designed to be fair and transparent, and we are happy to discuss flexible working arrangements. If you require reasonable adjustments during the recruitment process, please share your needs with us to ensure a fair assessment.
Customer Assistant - Backstage - Lisburn employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Backstage - Lisburn
✨Tip Number 1
Familiarise yourself with Marks & Spencer's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock shopping scenario. This will help you feel more comfortable and confident when interacting with real customers during your interview.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of specific examples from your past experiences that showcase your ability to learn and grow in a fast-paced environment.
✨Tip Number 4
Showcase your digital proficiency by mentioning any relevant tools or technologies you've used in previous roles. Being tech-savvy is crucial for this position, so highlight your ability to utilise digital tools to enhance customer service.
We think you need these skills to ace Customer Assistant - Backstage - Lisburn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, resolved issues, or engaged with customers effectively.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Use Clear Communication: Ensure your application is well-structured and free of jargon. Use clear and concise language to convey your points, demonstrating your strong communication skills as highlighted in the job description.
How to prepare for a job interview at MARKS&SPENCER
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight specific situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, express your enthusiasm for their products and be ready to discuss how you would recommend them to customers based on their needs.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Be ready to discuss times when you've successfully adjusted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
