Work Pattern:
Sunday: 13:00-17:00
Friday: 17:00-21:00
Saturday: 16:00-20:00
Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment.
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Christmas Customer Assistant - Fashion, Home, & Beauty - Silverlink Newcastle in Newcastle upon Tyne employer: Marks
Marks, part of the Propelis Group, is an exceptional employer that fosters a collaborative and innovative work culture in its London studio. With a focus on employee growth, team members are empowered to take ownership of their projects while being supported by experienced colleagues and strong client relationships. This hybrid role offers the unique opportunity to lead creative initiatives for a globally recognised brand, making a meaningful impact in a dynamic environment that values creativity and professional development.
