Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with inquiries, and ensure a fantastic stay at our hotel.
- Company: Marks Tey Hotel, a vibrant place to work in Colchester.
- Benefits: Enjoy discounts, free gym membership, meals, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Great communication skills and a positive attitude; previous hotel experience is a bonus.
- Other info: Part-time role with flexible shifts and opportunities for growth.
The predicted salary is between 15000 - 18000 £ per year.
Job Description:
Job information Front Office Associate (Part Time) from the Company Marks Tey Hotel, located in Colchester, United Kingdom. This job opening is open to job seekers with GCSE education.
We are looking for a true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment.
Job Responsibility:
The selected candidate will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Delta Hotels by Marriott by providing Purposeful Service in a warm, wise and in-control manner.
What you\’ll be doing
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
Rewards for work, benefits for your lifestyle
You\’ll be supported in and out of the workplace through:
- Discounts on hotel rooms
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Team-spirited colleagues
- Free gym membership, meals on duty and parking
What we\’re looking for
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Previous hotel experience is a big plus although not essential
This is a part-time position (24 hours per week) working a variety of early or late shifts including weekends.
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
- Referral programme
- Sick pay
Work Details:
- Job Type: Part-time
- Pay: From £14,976.00 per year
- Expected hours: 24 per week
- Schedule: 12 hour shift, 8 hour shift, Day shift, Monday to Friday, Weekend availability
- Education: GCSE or equivalent (preferred)
- Experience: Customer service: 1 year (required), Administrative experience: 1 year (preferred)
- Language: English (preferred)
- Licence/Certification: Driving Licence (preferred)
EEO Statement: We are an equal opportunities employer.
#J-18808-Ljbffr
Front Office Associate (Part Time) employer: Marks Tey Hotel
Contact Detail:
Marks Tey Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Associate (Part Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks Tey Hotel. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you’ve wowed guests or handled tricky situations. Share these stories during your chat to really stand out.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front office role. Make sure you look smart and professional when you arrive for your interview. It shows you care about the position.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your eagerness for the role.
We think you need these skills to ace Front Office Associate (Part Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see your positive outlook and outgoing personality, so don’t be afraid to show us how you can delight our guests.
Tailor Your Application: Make sure to tailor your application to the Front Office Associate role. Highlight any relevant customer service experience and how it aligns with our goal of providing Purposeful Service to our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Marks Tey Hotel
✨Know the Company
Before your interview, take some time to research Marks Tey Hotel and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for in a Front Office Associate.
✨Show Off Your People Skills
As a Front Office Associate, you'll be interacting with guests constantly. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to make someone’s experience memorable.
✨Practice Common Questions
Anticipate questions related to customer service scenarios, teamwork, and handling difficult situations. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in a hospitality environment.