WH Process Support Op - Wk 1 Nights

This position plays a vital role in facilitating our operational strategy by making well-informed decisions and delivering accurate Management Information (MI) reports to our Operations Management Team. Your insights will help drive performance improvement across the site, ensuring we continue to deliver an outstanding service—getting our customers their orders to them efficiently, accurately, and on time!

The vacancies are both in Pack; the start & finish times are 18:30pm to 6:00am.

Your key accountabilities will include:

• Provide the Management Information to managers for performance intervention activity and build great working relationships within your area to ensure communication flow is effective at all levels.
• Ensure stock availability is right first time by investigating and processing offline’s or any deviations from the correct standard.
• Maintain physical and systemic stock accuracy, preventing aged records and dwell, and use continuous improvement tools to drive accuracy, address areas of concern and mitigate loss or reoccurrence.
• Act as the point of contact for problem resolution to enable efficient operational flow.
• Ensure resource deployment is accurately recorded.

Your skills and experience will include:

• Excellent communication skills, with the ability to build and maintain relationships with relevant key partners on shift.
• The ability to prioritise workload to support the delivery of excellent customer service and performance metrics.
• Strong time management, versatility and data capture are all key skills for this role.
• Strong grasp of operational systems, processes, and incident management matters while remaining composed in difficult situations.
• Able to utilise all available data and Management Information (internal and external) to identify commercial, cost savings and customer opportunities to increase profit.
• Able to consistently deliver under pressure demonstrating high levels of resilience.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• We pay a 25%-night shift premium for all hours worked between 10pm and 6am.
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.