At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive commercial success.
- Company: Join a leading hospitality brand focused on innovation and customer experience.
- Benefits: Enjoy smart working options, competitive pay, and opportunities for personal growth.
- Other info: Embrace a vibrant work culture with a focus on inclusion and digital transformation.
- Why this job: Make a real impact by shaping the future of customer service in retail.
- Qualifications: Experience in fast-paced retail leadership and strong coaching skills.
The predicted salary is between 24750 - 30250 £ per year.
Overview
In this Team Manager role on the shop floor, you lead from the front to reshape our stores for the next generation of customers.
You will set the pace, raise standards and inspire a multiskilled team to deliver standout service and strong commercial results under pressure.
You’ll champion inclusion, develop people and adopt new digital ways of working to enhance the customer experience.
This is a high-impact, fast-moving leadership role with a clear focus on operational excellence.
- Pay / Benefits
- smart/flexible working
Responsibilities
- Lead and develop a motivated, multiskilled team on the shop floor
- Set pace and standards for service, safety, availability and commercial performance
- Use data and insight to drive commercial results
- Coach, develop and performance-manage team members with clarity and empathy
- Conduct constructive conversations and manage performance as needed
- Lead through change with resilience and adaptability
- Model inclusive service and M&S behaviours
- Collaborate with cross-functional teams to implement new customer experiences
- Key requirements
- Proven experience leading teams in fast-paced retail or customer-focused environments
- Strong commercial awareness with ability to leverage data and insight
- Ability to coach, develop and performance-manage with clarity and empathy
- Confident in having constructive, sometimes difficult conversations
- Resilient, adaptable mindset with energy to lead through change
- Digital confidence and openness to new ways of working
- Natural role model for service, inclusion and M&S behaviours
- leadership
- communication
- empathy
- resilience
- digital confidence
- data and insight-driven decision making
Team Manager - Hospitality - Newcastle Area employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Hospitality - Newcastle Area
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks & Spencer. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks & Spencer
Don't be shy about reaching out to Marks & Spencer directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Manager - Hospitality - Newcastle Area
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks & Spencer and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks & Spencer
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
