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- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join M&S, a forward-thinking retailer committed to inclusivity and quality.
- Benefits: Enjoy 20% discount, flexible hours, generous holidays, and wellbeing support.
- Why this job: Be part of an exciting culture that values individuality and career growth.
- Qualifications: Proven leadership skills, digital confidence, and ability to manage priorities.
- Other info: M&S promotes diversity and offers support throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary: Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.
What’s in it for you: Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do: Your key accountabilities will include:
- Driving a selling culture within your team.
- Consistently raising performance and capability of the team to support developing internal talent.
- Utilising and exploiting data to support with operational decisions.
- Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
- Energising your team to deliver first class customer service within a fast-paced environment.
Who you are: Your skills and experience will include:
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident. Having an understanding of systems and the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone’s welcome: We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Team Manager - Cafe - Worcester - Worcester, Worcestershire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Worcester - Worcester, Worcestershire
✨Tip Number 1
Familiarise yourself with M&S's values and culture. Understanding their commitment to inclusivity and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your ability to drive performance and develop talent, as these are key aspects of the Team Manager role.
✨Tip Number 3
Showcase your digital confidence by discussing any relevant systems or tools you've used in previous roles. M&S values candidates who can leverage technology to improve operations and customer experiences.
✨Tip Number 4
Demonstrate your flexibility and resourcefulness by sharing experiences where you've successfully navigated change. M&S is looking for leaders who can adapt and inspire their teams through transitions.
We think you need these skills to ace Team Manager - Cafe - Worcester - Worcester, Worcestershire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully led teams, driven performance, and managed change in previous roles.
Highlight Flexibility and Adaptability: Since the role requires flexibility across various departments, mention any experiences where you've successfully adapted to changing environments or taken on diverse responsibilities.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and mission as a guide to express why you want to work for M&S and how you can contribute to their goals.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them and improved performance.
✨Emphasise Flexibility and Adaptability
This role requires flexibility across various departments. Be ready to discuss times when you've adapted to change or taken on different responsibilities, showcasing your resourcefulness.
✨Prepare for Data-Driven Discussions
Since the role involves utilising data for operational decisions, brush up on any relevant metrics or data analysis you've used in previous roles. Be prepared to discuss how you've leveraged data to drive results.
✨Demonstrate Customer Service Excellence
Customer service is key in this position. Think of specific instances where you've gone above and beyond for customers, and be ready to share these stories to highlight your commitment to exceptional service.
