At a Glance
- Tasks: Lead the charge in enhancing in-store customer experiences and drive innovative programmes.
- Company: Join Marks & Spencer, a renowned brand committed to excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference in how customers experience shopping with data-driven insights.
- Qualifications: Proven leadership skills and experience in customer experience strategies.
The predicted salary is between 59400 - 72600 £ per year.
Marks & Spencer is seeking an experienced leader to drive end-to-end in-store customer experience propositions, translating insights into scalable programmes across store operations, digital & technology, and external partners.
You will guide pilots, validate feasibility, and shape investment decisions with data-driven performance metrics, aiming to continuously improve customer and colleague experiences in live stores.
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Strategic Propositions Lead — In-Store Experience employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
