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- Tasks: Lead a team to enhance customer service and drive store performance.
- Company: A top retail chain in the UK focused on growth and excellence.
- Benefits: Competitive pay, career development, and a vibrant work culture.
- Why this job: Be a key player in shaping customer experiences and driving success.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail chain in the United Kingdom seeks a dynamic team leader to support store profitability and drive KPIs. The ideal candidate will excel in customer service, recruitment, and team development while ensuring compliance with store standards.
Responsibilities include fostering an engaging work environment and utilizing data insights to optimize operations. Successful leaders will possess strong communication skills and demonstrate adaptability to change.
Store Team Leader: Drive Growth & Customer Excellence employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Team Leader: Drive Growth & Customer Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Store Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your customer service skills during interviews. Prepare examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to driving customer excellence, which is key for this role.
✨Tip Number 3
Be ready to discuss data insights! Brush up on how you've used data to improve store performance or team efficiency. This will show that you can optimise operations and drive KPIs effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Store Team Leader: Drive Growth & Customer Excellence
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for customer service. We want to see how you’ve gone above and beyond to create amazing experiences for customers in the past.
Demonstrate Leadership Skills: As a Store Team Leader, you'll need to inspire your team. Share examples of how you've successfully led teams before, focusing on recruitment and development. We’re looking for those standout moments that show your leadership style!
Use Data to Your Advantage: Since we value data insights, don’t shy away from mentioning any experience you have with using data to drive decisions. Whether it’s improving sales or enhancing customer satisfaction, let us know how you’ve used numbers to make a difference.
Keep It Engaging and Authentic: Your application should reflect your personality! We want to get to know the real you, so keep your tone engaging and authentic. Remember, we’re excited to hear your story, so let it shine through your writing!
How to prepare for a job interview at Marks & Spencer
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used data insights in previous roles to drive store profitability and improve customer service.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in team development and recruitment. Think about specific situations where you fostered an engaging work environment and how you adapted your leadership style to meet the needs of your team.
✨Customer Service is Key
Be ready to share your approach to delivering exceptional customer service. Think of a time when you turned a negative customer experience into a positive one, and explain how you would instil this mindset in your team.
✨Embrace Change
Retail is always evolving, so demonstrate your adaptability. Prepare to discuss a time when you successfully navigated change within a store environment and how you communicated these changes to your team to ensure compliance with store standards.
