We're changing the way we do things, and putting industry leading innovation at the heart of how we operate; we need a stellar engineering team to make it happen. You'll be joining one of the most iconic brands in the UK on its most exciting cycle yet. We're more integrated and product led in our tech teams than ever before: learning, changing, and adapting constantly, with millions of people benefiting from your work every single day.You’ll be joining the M&S Platform team as a Software Engineering Manager. Our mission is to streamline development at M&S for 1000+ engineers and 30+ applications - covering both our customer-facing and colleague-facing applications.You will manage the team building the SRE function. You will support the team and help direct the technical vision for how we will build reusable pipelines, tooling, build plugins and frameworks that our many apps will harness to boost the developer experience, while contributing code every step of the way.We want to make M&S one of the best places for software development, target the latest tooling and enable our engineers to focus on building the best user experience so that they don’t get held up by common engineering and continuous integration problems.Cultivating self-management and accountability throughout the team via leadership, clear sense of purpose and thoughtful talent management.Act as a platform owner, apply accurate product thinking to what is being built with a view to enable and empower as much as possible the digital product(s) that it supports through data and customer centricity, driving the related partner management.Line management of supporting Staff and Senior Engineers, as well as driving recruitment and retention within the team.Act as custodian of OKR’s within your hub.Supports our engineering communities to drive bar raising and strategic alignment, by creating the space and time within teams for the agenda of these communities to be progressed efficiently.Who You ArePrevious polyglot hands-on senior software engineerExcellent knowledge in SRE concepts and trade-offsExtensive background in software engineering with several years’ experience in a variety of systems and technologiesExperience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies,Promoter of DevOps: you build it, you run it.Strong understanding of testing strategies and reliability engineeringExcellent people management, interpersonal, analytical, and problem-solving skillsAbility to lead and line manage senior engineers and technical partners to a desired outcome, without prescribing it.Able to influence people at senior levels and from the highly technical to non-technicalOur Tech StackSLOs, SLIs, error budgets, and reliability strategyObservability with metrics, logs, traces, and alertingIncident response, on-call operations, postmortems, and runbooksCloud infrastructure, Kubernetes, containers, and distributed systemsCI/CD, progressive delivery, rollback, and release safetyAutomation, toil reduction, and self-healing systemsCapacity planning, performance engineering, and cost awarenessSecurity, access control, compliance, and operational governanceWhat’s In It For YouWorking at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probationCompetitive holiday allowance with the option to buy moreDiscretionary bonus schemes linked to your performance and oursStrong pension and life assurance to help plan for the futureTailored induction and training to support your development from day oneExclusive perks and savings through our M&S Choices portalMarket-leading family policies, including parental, adoption and neonatal leave24/7 wellbeing support, including virtual GP access and mental health servicesOne paid volunteer day a year to support a cause that matters to youEveryone’s WelcomeWe are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.#LI-Hybrid #LI-JE1Full timePosting Date: 2026-10-01
Software Engineering Manager - Commercial employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
