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- Tasks: Lead the night shift, ensuring a smooth operation and a welcoming store environment.
- Company: Join Marks & Spencer, a forward-thinking retailer embracing innovation and inclusivity.
- Benefits: Enjoy a competitive salary with an unsocial hours premium and flexible working options.
- Why this job: Make a real impact while developing leadership skills in a dynamic retail setting.
- Qualifications: Must be 18 or over; leadership experience is a plus but not essential.
- Other info: Be part of a diverse team committed to creating a positive workplace culture.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern
- Saturday: 21:00 - 07:00
- Sunday: 21:00 - 07:00
- Monday: 21:00 - 07:00
- Tuesday: 21:00 - 07:00
Under 18 disclaimer
This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Shift Lead- Through The Night employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead- Through The Night
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role and be ready to share examples of your leadership skills.
✨Tip Number 3
Dress to impress! Even though it’s a night shift, looking sharp can make a great first impression. Choose smart-casual attire that reflects the M&S brand while keeping it comfortable for the night hours.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead- Through The Night
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Shift Lead role. Highlight your experience in leading teams and any relevant skills that match the job description. This shows us you’re serious about the position!
Showcase Your Customer Service Skills: Since customer service is key in this role, share examples of how you've provided great service in the past. We love hearing about your experiences and how you’ve made a difference for customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Marks & Spencer
✨Know Your Shift Lead Responsibilities
Familiarise yourself with the key responsibilities of a Shift Lead, especially around leading the fill operation and coaching colleagues. Be ready to discuss how you would manage the team during the night shifts and ensure everything runs smoothly.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Since this position involves role modelling great customer service, think about specific situations where you went above and beyond for customers.
✨Showcase Team Leadership Experience
Think of times when you've successfully led a team or coordinated resources effectively. Be prepared to share these experiences, highlighting your ability to create an inclusive atmosphere and drive productivity.
✨Understand the Company Culture
Research Marks & Spencer's values and their commitment to inclusion and diversity. During the interview, express how your personal values align with theirs and how you can contribute to a positive team environment.
