At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a dynamic food retail environment in Tamworth.
- Benefits: Competitive pay with unsocial hours premium and opportunities for growth.
- Other info: Flexible shifts with a supportive team culture.
- Why this job: Be a key player in creating a welcoming store atmosphere and driving team success.
- Qualifications: Must be 18 or older; leadership skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 € per year.
Work Pattern
- Week 1: Monday 04:00-12:00
- Tuesday 04:00-12:00
- Wednesday 04:00-12:00
- Friday 04:00-12:00
- Saturday 04:00-12:00
- Week 2: Sunday 15:00-23:00
- Monday 15:00-23:00
- Tuesday 15:00-23:00
- Wednesday 15:00-23:00
- Friday 15:00-23:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Tamworth employer: Marks & Spencer
As a Shift Lead at our Tamworth location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer competitive pay, including an unsocial hours premium, and foster a culture of inclusivity where your contributions are valued and recognised. With opportunities for growth and advancement within the company, you can build a rewarding career while ensuring our customers receive exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Tamworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Tamworth
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can inspire and motivate others, especially in a fast-paced environment like ours.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as how you’ve contributed to creating a great team atmosphere.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.
