At a Glance
- Tasks: Lead the team to ensure a smooth store operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for growth.
- Other info: Fast-paced role with great potential for career advancement.
- Why this job: Be a key player in a dynamic environment and make a real impact.
- Qualifications: Must be 18 or older; leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Sunday 06:00 - 14:00
- Monday 04:00 - 12:00
- Tuesday 04:00 - 12:00
- Thursday 04:00 - 12:00
- Friday 04:00 - 12:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Summertown Simply Food employer: Marks & Spencer
At Summertown Simply Food, we pride ourselves on being an excellent employer that values teamwork, inclusivity, and personal growth. Our supportive work culture encourages employees to develop their skills while enjoying competitive pay, including an unsocial hours premium, and the opportunity to lead a dynamic team in a vibrant retail environment. Join us for a rewarding career where your contributions are recognised and celebrated, all within a community-focused location.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Summertown Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, so show them you're serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Summertown Simply Food
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your previous roles, be specific about the tasks you handled that relate to the Shift Lead position. We love seeing concrete examples of how you've contributed to a team or improved operations.
Emphasise Customer Service:Since this role involves a lot of customer interaction, don’t forget to mention your customer service experience. Share any stories that showcase your ability to create a great atmosphere for customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. This will demonstrate your capability to handle the role effectively.
✨Emphasise Team Atmosphere
The job description highlights the importance of creating an inclusive team atmosphere. Think of ways you've contributed to a positive work environment in previous roles. Sharing these stories will show that you align with their values and can foster a great team spirit.
✨Prepare for Operational Scenarios
Be ready to discuss how you'd handle specific operational challenges, such as managing stock levels or ensuring safety compliance. Practising situational questions will help you think on your feet and demonstrate your problem-solving skills during the interview.
