At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and a ready-to-trade salesfloor.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for great service.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern: Mix of early, core and late shifts (to be discussed at interview).
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Salisbury employer: Marks & Spencer
As a Shift Lead at our Salisbury location, you will thrive in a dynamic work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a culture that values exceptional customer service and operational excellence. Join us to be part of a supportive team that is dedicated to creating a welcoming shopping experience for our customers while fostering your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to show you can coordinate a team effectively. Think of examples from your past experiences where you've led a group or solved a problem.
✨Tip Number 3
Be ready to discuss operational tasks! Brush up on how you would manage filling operations and ensure a smooth customer experience. Show them you can handle the pressure!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shift Lead - Food - Salisbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've coordinated resources or coached colleagues in previous roles. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the role involves a mix of early, core, and late shifts, it's important to be upfront about your availability. Let us know when you're free to work, so we can see how you fit into our schedule.
Highlight Your Customer Service Experience:Customer service is key in this role, so make sure to mention any relevant experience. We love candidates who can model great customer service and contribute to a welcoming store environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you coached colleagues or created a positive atmosphere. This is crucial as the role involves leading the floor in the absence of the Colleague Manager.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss how you would model great customer service and the M&S behaviours. Think of specific instances where you went above and beyond for customers, as this will resonate well with the interviewers looking for someone who can enhance the shopping experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
