At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a strong emphasis on safety and inclusivity.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Work Pattern
- Week 1
- Monday 04:30-13:30
- Tuesday 09:00-14:30
- Thursday 04:30-13:30
- Saturday 04:30-13:30
- Week 2
- Sunday 07:00-15:00
- Monday 04:30-13:30
- Wednesday 04:30-13:30
- Thursday 09:00-15:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Preston employer: Marks & Spencer
As a Shift Lead at our Preston location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture where every colleague is empowered to excel. We offer competitive benefits, opportunities for personal and professional growth, and a commitment to maintaining a safe and welcoming environment for both staff and customers. Join us to make a meaningful impact in a role that not only drives operational success but also fosters a sense of community within the store.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Preston
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the food industry. A personal recommendation can go a long way in landing that Shift Lead role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and operational tasks. We suggest role-playing with a mate to boost your confidence and nail those responses!
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've led teams or improved processes in previous roles. This will demonstrate your ability to coordinate resources effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Lead - Food - Preston
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Highlight any previous experience where you've coordinated resources or coached colleagues. This will show us you're ready to take charge!
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. We love numbers and examples that demonstrate your ability to drive productivity and create a great team atmosphere.
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the role, like 'operational tasks' and 'customer service', to show us you understand what we're looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or managed a project in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer Service Experience
Since the role involves role modelling great customer service, be ready to discuss your previous experiences in this area. Think of specific instances where you went above and beyond for a customer, and how that aligns with the M&S behaviours they value.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about contributing to the store's success.
