At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known retail brand with a focus on customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with strong communication and leadership skills.
The predicted salary is between 24000 - 30000 € per year.
Working Pattern:
- Week 1: Mon 07:00-15:00
- Tues 12:30-20:30
- Wed 14:30-22:30
- Fri 10:00-19:00
- Sat 07:00-15:00
- Week 2: Sun 10:00-19:00
- Mon 07:00-15:00
- Wed 14:30-22:30
- Thurs 10:00-19:00
- Fri 07:00-15:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience:
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Newry The Quays employer: Marks & Spencer
As a Shift Lead at M&S in Newry The Quays, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a strong emphasis on teamwork and customer service, we offer competitive pay, including an unsocial hours premium, and opportunities for recognition and advancement within the company. Join us to be part of a culture that values inclusivity and excellence, ensuring that every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Newry The Quays
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the opportunity and gives a great first impression. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that keeps you on their radar. Mention something specific from your chat to remind them of your conversation and reinforce your interest in the role.
We think you need these skills to ace Shift Lead - Food - Newry The Quays
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can lead a team and deliver great customer service, so don’t hold back on showcasing your relevant experience!
Show Off Your Team Spirit:Since this role is all about leading and supporting your colleagues, let us know about your teamwork skills. Share examples of how you've built positive relationships and created an inclusive atmosphere in previous roles. We love a good team player!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if needed to make it easy for us to read through your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with the key accountabilities mentioned in the job description, such as leading the fill operation and delivering excellent customer service. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and support your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve built positive relationships and created an inclusive atmosphere, as this aligns with the company’s values.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of situations where you had to allocate resources effectively or respond to customer feedback. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Digital Savvy
With the emphasis on digital tools in the role, be prepared to discuss your experience with technology and how you've used it to enhance operations or customer service. Mention any relevant systems you’ve worked with and how you can leverage digital capabilities to drive productivity in the store.
