At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic retail environment at Newport Retail Park.
- Benefits: Competitive pay with an unsocial hours premium and team atmosphere.
- Other info: Must be 18 or over due to late-night shifts.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Leadership skills and a passion for customer service required.
The predicted salary is between 12 - 15 € per hour.
Week 1:
- Tuesday: 05:30-10:45
- Wednesday: 05:30-10:45
- Thursday: 05:30-10:45
- Saturday: 05:30-10:45
Week 2:
- Sunday: 13:15-18:30
- Tuesday: 17:00-22:15
- Wednesday: 17:00-22:15
- Thursday: 17:00-22:15
Under 18 disclaimer: This job role involves working late nights and early mornings, which means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Newport Retail Park employer: Marks & Spencer
As a Shift Lead at our Newport Retail Park location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within a supportive environment. Join us to lead operations in a role that not only enhances your leadership skills but also contributes to delivering exceptional customer service in a well-presented store.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Newport Retail Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Newport Retail Park
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love working in the food industry. Share any relevant experiences or skills that make you a great fit for the Shift Lead role. We want to see your enthusiasm shine through!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your leadership skills and any experience you have in coordinating teams or operations. This will help us see how you can contribute to our store's success.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you coached colleagues, improved productivity, or created a positive atmosphere. This will demonstrate your capability to fulfil the role's requirements.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy shift or resolving a customer complaint. Think through potential scenarios beforehand and outline your approach to ensure you can respond clearly and effectively during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
