At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic food retail environment with a focus on teamwork.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Must be 18 or over due to late-night shifts; great career progression awaits!
- Why this job: Be a key player in creating a welcoming store atmosphere and driving sales.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 € per hour.
Work Pattern:
- Week 1:
- Sunday 08:00–16:00
- Monday 14:30–22:30
- Wednesday 14:30–22:30
- Thursday 14:30–22:30
- Friday 08:00–16:00
- Week 2:
- Monday 08:00–16:00
- Tuesday 10:00–18:00
- Thursday 14:30–22:30
- Friday 14:30–22:30
- Saturday 13:30–21:30
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Malone Lisburn Road SF employer: Marks & Spencer
As a Shift Lead at our Malone Lisburn Road store, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within a supportive environment. Join us to lead operations in a well-presented store while enjoying the benefits of working for a reputable employer committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Malone Lisburn Road SF
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead the fill operation and support your colleagues.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Malone Lisburn Road SF
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles, whether it's coaching colleagues or managing operations. This will help us understand your potential to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the role involves specific shifts, make sure to clearly outline your availability in your application. We appreciate transparency, and it helps us see how you fit into our schedule. Don’t forget to mention if you’re comfortable with late-night shifts!
Highlight Customer Service Experience:Customer service is key in this role, so let us know about your experience in providing excellent service. Share any stories that showcase your ability to handle customer queries or complaints effectively, as this will show us you're a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to handle the role effectively.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to discuss how you've provided excellent service in previous jobs. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the expectations of the position.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about contributing to the store's success.
