At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic role with hands-on responsibilities and a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Monday 04:00-12:00
- Wednesday 04:00-12:00
- Saturday 13:30-21:30
- Sunday 10:00-18:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Lower Earley Simply Food employer: Marks & Spencer
At Lower Earley Simply Food, we pride ourselves on fostering a dynamic and inclusive work culture where every team member is valued. As a Shift Lead, you'll not only enjoy competitive benefits and opportunities for personal growth but also play a crucial role in creating a vibrant shopping experience for our customers. Join us in a supportive environment that encourages teamwork and recognises hard work, making it an excellent place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Lower Earley Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Lower Earley Simply Food
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can take charge and drive productivity, especially in a fast-paced environment like ours.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as how you've contributed to creating a great team atmosphere.
Demonstrate Your Customer Service Skills:Customer service is key in this role, so share examples of how you've provided excellent service in the past. We love candidates who can model great customer interactions and understand the importance of a positive shopping experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved productivity. This will highlight your capability to coach colleagues and create a great team atmosphere.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to discuss how you've provided excellent service in previous jobs. Share specific instances where you went above and beyond for customers, as this aligns with the expectations of role modelling great customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
