At a Glance
- Tasks: Lead the team in delivering a top-notch shopping experience and ensure the store is ready to trade.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for career growth.
- Other info: Fast-paced role with great team spirit and the chance to develop your skills.
- Why this job: Be a key player in a dynamic environment and make a real impact on store operations.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern:
- Week 1: Monday 04:30–13:00
- Tuesday 04:30–13:00
- Wednesday 04:30–13:00
- Thursday 04:30–12:45
- Friday 04:30–12:45
Week 2:
- Monday 11:00–20:30
- Tuesday 12:30–20:30
- Thursday 12:30–20:30
- Friday 13:00–21:00
- Saturday 12:30–20:30
Under 18 disclaimer: This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Kendal employer: Marks & Spencer
As a Shift Lead at our Kendal location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within a supportive environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a community-focused store.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Kendal
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Kendal
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles or how you've motivated your colleagues. This will help us understand your potential to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the role involves specific shifts, make sure to clearly state your availability in your application. We need to know that you can commit to the early mornings and late evenings as outlined in the job description. It’ll save us both time!
Highlight Customer Service Experience:Customer service is key in this role, so don’t forget to mention any relevant experience you have. Whether it’s dealing with customers directly or ensuring a smooth operation behind the scenes, let us know how you’ve excelled in providing great service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know Your Shift Patterns
Familiarise yourself with the specific shift patterns mentioned in the job description. Be ready to discuss your availability and how you can adapt to the early morning and late shifts. This shows that you're serious about the role and understand the commitment involved.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to coordinate and motivate your team. Prepare examples of how you've successfully led a team or managed a project in the past. Highlight your ability to coach colleagues and drive productivity, as this will resonate well with the interviewers.
✨Emphasise Customer Service
Customer service is key in this role. Think of instances where you've gone above and beyond for a customer or resolved a difficult situation. Be ready to share these stories to showcase your commitment to providing excellent service and creating a great team atmosphere.
✨Be Ready for Operational Questions
Expect questions about operational tasks like stock management, cash handling, and safety compliance. Brush up on relevant procedures and be prepared to discuss how you would handle various scenarios. This will demonstrate your readiness to take on the responsibilities of the role.
