At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and maintaining store standards.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Competitive pay, opportunities for growth, and a vibrant work environment.
- Other info: Embrace a culture of inclusion and continuous improvement while driving commercial success.
- Why this job: Be a key player in reshaping retail experiences for the next generation of customers.
- Qualifications: Experience in fast-paced retail leadership and a passion for people development.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern
- Tuesday 14.00-22.00
- Wednesday 14.00-22.00
- Friday 14.00-22.00
- Saturday 14.00-22.00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join M&S as a Team Manager in Food where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like
- A department that trades strongly, looks brilliant and delivers five-star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
What we’re looking for
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance-manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all Travel Money and other service channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Demonstrate a genuine interest in your customers and build good relationships
- Serve our customers efficiently and brilliantly well
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
- Own your own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services help our customers
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and the part you play
- Complete all Travel Money tasks with pace, accuracy and in line with procedures
- Follow safe, legal and financial crime working practices
Shift Lead - Food - Hertford SF employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Hertford SF
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks & Spencer. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks & Spencer
Don't be shy about reaching out to Marks & Spencer directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Lead - Food - Hertford SF
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks & Spencer and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks & Spencer
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
