At a Glance
- Tasks: Lead the team in delivering a top-notch shopping experience and ensure store readiness.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, extra £3.00 per hour for night shifts, and career development opportunities.
- Other info: Fast-paced role with great potential for growth and a supportive team atmosphere.
- Why this job: Be a key player in a dynamic environment and make a real impact on store operations.
- Qualifications: Must be 18 or older; leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Monday 05:00-13:00
- Tuesday 05:00-13:00
- Wednesday 05:00-13:00
- Friday 05:00-13:00
- Saturday 05:00-13:00
- Week 2
- Sunday 06:00-14:00
- Tuesday 05:00-13:00
- Wednesday 05:00-13:00
- Thursday 05:00-13:00
- Friday 05:00-13:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00).
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Ferndown Simply Food employer: Marks & Spencer
At Ferndown Simply Food, we pride ourselves on being an excellent employer that values teamwork and personal growth. Our supportive work culture fosters inclusivity and encourages employees to develop their skills while enjoying competitive pay and additional benefits for night shifts. Join us in a dynamic environment where your contributions are recognised, and you can truly make a difference in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ferndown Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food and customer service shine through. We want to see how excited you are about leading a team in a food environment, so share any relevant experiences or stories that highlight your enthusiasm!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences that directly relate to the Shift Lead role without waffling on too much. Less is often more!
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your previous experiences align with the responsibilities listed in the job description, like coordinating resources and leading a team. We love seeing applicants who take the time to connect their background to what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Lead at Ferndown Simply Food. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will show that you have what it takes to lead effectively in a fast-paced environment.
✨Emphasise Customer Service Excellence
Customer service is crucial in this role. Be ready to discuss how you've provided great customer service in previous positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the expectations of the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store operations, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
