At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for career growth.
- Other info: Dynamic role with flexible hours and a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming store environment and enhancing customer experiences.
- Qualifications: Must be 18+, with leadership skills and a passion for great service.
The predicted salary is between 12 - 14 £ per hour.
Work Pattern:
- Wednesday: 05:45-13:45
- Thursday: 05:45-13:45
- Friday: 05:45-13:45
- Sunday: 13:30-21:30
- Friday: 13:30-21:30
- Saturday: 13:30-21:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Elgin Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Elgin Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Elgin Simply Food
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can motivate and guide others, especially in a fast-paced environment like ours.
Be Specific About Your Experience: When detailing your previous roles, focus on specific tasks you've handled that relate to the job description. Mention any operational responsibilities you've had, as this will show us you're ready to take charge during the fill operation.
Demonstrate Your Customer Service Skills: Customer service is key in our stores! Use your application to share examples of how you've provided excellent service in the past. We love candidates who can model great customer interactions and create a welcoming atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead at Elgin Simply Food. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to take charge and inspire others.
✨Emphasise Customer Service
Customer service is crucial in this role. Be ready to discuss how you've provided excellent service in previous jobs. Think of specific instances where you went above and beyond for customers, as this will highlight your commitment to creating a great shopping experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store operations, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to their success.