At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic food retail environment in Dorking.
- Benefits: Competitive pay with unsocial hours premium and team atmosphere.
- Other info: Must be 18 or over due to early morning shifts.
- Why this job: Be a key player in creating a welcoming store experience.
- Qualifications: Leadership skills and a passion for customer service required.
The predicted salary is between 24000 - 30000 € per year.
Work Pattern
- Week 1
- Sunday: 10:00–18:00
- Monday: 05:00–13:00
- Wednesday: 13:00–21:00
- Thursday: 13:00–21:00
- Friday: 13:00–21:00
- Week 2
- Monday: 08:30–16:30
- Tuesday: 05:00–13:00
- Wednesday: 13:00–21:00
- Friday: 05:00–13:00
- Saturday: 13:00–21:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Dorking employer: Marks & Spencer
As a Shift Lead at our Dorking location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth within the company. Join us to lead operations in a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Dorking
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Dorking
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love working in the food industry. Share any relevant experiences or skills that make you a great fit for the Shift Lead role. We want to see your enthusiasm shine through!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your leadership skills and experience in coordinating teams, as these are key for the Shift Lead position. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you provided exceptional service. Be ready to discuss how you would create an inclusive team atmosphere and ensure a clean, safe, and well-presented store.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, especially during busy periods. Prepare to discuss how you would manage resource allocation and implement daily processes efficiently. This shows that you can think on your feet and handle the demands of the role.
