At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic work environment with a chance to make a real impact.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Work Pattern
- Week 1
- Monday: 15:00–21:00
- Thursday: 15:00–21:00
- Friday: 15:00–21:00
- Saturday: 15:00–21:00
- Week 2
- Sunday: 12:00–18:00
- Wednesday: 15:00–21:00
- Thursday: 15:00–21:00
- Friday: 15:00–21:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Dartmouth Simply Food employer: Marks & Spencer
At Dartmouth Simply Food, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. Our Shift Leads enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead a dedicated team in a dynamic retail environment. With a focus on teamwork and customer service, we empower our employees to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Dartmouth Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for the role shine through. Talk about why you want to be a Shift Lead and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar as they make their decision.
We think you need these skills to ace Shift Lead - Food - Dartmouth Simply Food
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will show us you're ready to hit the ground running.
Emphasise Customer Service:Since this role is all about delivering great customer service, share examples of how you've gone above and beyond for customers in previous jobs. We love seeing candidates who understand the importance of a positive shopping experience!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since this role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a welcoming atmosphere and ensure a quick payment experience for shoppers.
✨Be Ready for Operational Questions
Expect questions about operational tasks like cash handling and compliance. Brush up on relevant procedures and be prepared to discuss how you would handle various scenarios, such as managing stock levels or responding to emergencies. This shows you're proactive and ready for the challenges ahead.
