At a Glance
- Tasks: Lead the team in delivering a ready-to-trade salesfloor and ensure operational efficiency.
- Company: Join a dynamic food retail environment with a focus on teamwork and customer service.
- Benefits: Competitive pay, including unsocial hours premium, and opportunities for career growth.
- Other info: Fast-paced role with plenty of hands-on experience and team collaboration.
- Why this job: Be a key player in creating a welcoming store atmosphere and enhancing customer experiences.
- Qualifications: Must be 18+, with leadership skills and a passion for great customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Sunday: 11:00-19:00
- Monday: 15:00-23:00
- Tuesday: 15:00-23:00
- Friday: 15:00-23:00
- Saturday: 15:00-23:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Charlton employer: Marks & Spencer
As a Shift Lead at our Charlton location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive pay, including an unsocial hours premium, and provide ample opportunities for personal and professional growth, ensuring that every team member feels valued and empowered to excel in their role. Join us to be part of a company that not only values hard work but also fosters a culture of recognition and development.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Charlton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences that highlight these skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Charlton
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will show us you're ready for the challenges ahead.
Emphasise Customer Service:Since this role involves a lot of customer interaction, don’t forget to mention your customer service experience. We love candidates who can model great service and create a welcoming atmosphere for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead in a food environment. Familiarise yourself with operational tasks like coordinating resources and leading a team. This will help you answer questions confidently and show that you're ready to take charge.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can coach colleagues and create a positive atmosphere, as this is key for the role.
✨Understand Health and Safety Regulations
Since compliance with health and safety legislation is crucial, brush up on relevant regulations. Be ready to discuss how you would ensure a safe working environment for your team and customers.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and operational processes. Inquire about how they measure success in the role or what challenges the team currently faces. This demonstrates your enthusiasm and commitment.
