At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a strong emphasis on team spirit.
- Why this job: Be a key player in creating a welcoming shopping experience for customers.
- Qualifications: Leadership skills and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday: 07:00 - 15:00
- Monday: 05:00 - 13:00
- Tuesday: 05:00 - 13:00
- Thursday: 05:00 - 13:00
- Friday: 05:00 - 13:00
- Week 2
- Monday: 14:00 - 22:00
- Tuesday: 14:00 - 22:00
- Thursday: 14:00 - 22:00
- Friday: 14:00 - 22:00
- Saturday: 14:00 - 22:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Canterbury employer: Marks & Spencer
As a Shift Lead at our Canterbury location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer competitive benefits, including flexible scheduling and opportunities for career advancement, all while fostering a culture of inclusivity and exceptional customer service. Join us to be part of a team that values your contributions and encourages personal growth in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences where you've successfully led a group and be ready to share those stories.
✨Tip Number 3
Be prepared for situational questions! Expect to be asked how you'd handle specific scenarios on the shop floor. Brush up on your problem-solving skills and think about how you would ensure a clean, safe, and well-presented store.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start!
We think you need these skills to ace Shift Lead - Food - Canterbury
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team effectively. Share examples from your past experiences where you've coordinated resources or coached colleagues. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the role has specific working patterns, make sure to clearly state your availability in your application. We appreciate transparency, and it helps us see if you fit into our scheduling needs right from the start.
Highlight Customer Service Experience:Customer service is key in this role! Tell us about times when you've gone above and beyond for customers. We love candidates who can model great customer service and embody our M&S behaviours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a welcoming atmosphere and ensure a quick payment experience for shoppers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers.
