At a Glance
- Tasks: Lead the team in delivering a top-notch shopping experience and ensure store readiness.
- Company: Join Braintree Simply Food, a vibrant place to work with a focus on teamwork.
- Benefits: Earn extra for late shifts, enjoy a dynamic work environment, and develop your leadership skills.
- Other info: Great opportunity for career growth in a supportive and inclusive atmosphere.
- Why this job: Perfect for those who thrive in fast-paced settings and want to make an impact.
- Qualifications: Must be 18+, with a passion for customer service and team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday 14:00-22:00
- Tuesday 14:00-22:00
- Wednesday 14:00-22:00
- Friday 04:00-12:00
- Saturday 04:00-12:00
- Week 2
- Sunday 06:00-14:00
- Monday 14:00-22:00
- Wednesday 04:00-12:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00).
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Braintree Simply Food employer: Marks & Spencer
At Braintree Simply Food, we pride ourselves on fostering a dynamic and inclusive work culture where every team member is valued. As a Shift Lead, you'll not only enjoy competitive pay, including additional night shift bonuses, but also have access to ongoing training and development opportunities that empower you to grow within the company. Join us in creating a vibrant shopping experience while being part of a supportive team that champions exceptional customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Braintree Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the role you're applying for. First impressions count, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead - Food - Braintree Simply Food
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your previous roles, be specific about the tasks you handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as this will help us understand how you can contribute to our team.
Emphasise Customer Service:Customer service is key in our stores! Share examples of how you've provided excellent service in the past. We love candidates who can model great customer interactions and create a welcoming atmosphere for everyone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Lead at Braintree Simply Food. Familiarise yourself with the key tasks like leading the fill operation and coordinating resources. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved operations. This will show that you're ready to take on the challenges of the role.
✨Emphasise Customer Service
Customer service is crucial in this role. Be ready to discuss how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this aligns with the expectations of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store operations, or growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
