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- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a well-known food retailer with a focus on teamwork and inclusivity.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for career growth.
- Why this job: Be a key player in creating a welcoming store environment and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for delivering great service are essential.
- Other info: Flexible working hours with a dynamic team atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern:
- Sunday: 12:00–20:00
- Tuesday: 05:00–14:00
- Wednesday: 05:00–14:00
- Thursday: 08:00–16:00
- Friday: 08:00–17:00
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call‑outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Belfast employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead the fill operation and support your colleagues.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Belfast
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team. In your application, highlight any previous experience where you've taken charge or coached others. This will help us understand your ability to drive productivity and create a great team atmosphere.
Be Clear About Your Availability: Make sure to mention your availability in your application. Since the role involves early mornings and specific shifts, we need to know when you can work. Being upfront about your schedule helps us find the right fit for the team.
Demonstrate Customer Service Skills: Customer service is key in this role! Share examples of how you've provided excellent service in the past. We love seeing candidates who can model great customer interactions and contribute to a welcoming store environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to take charge and inspire others.
✨Emphasise Customer Service
Customer service is key in this role. Be ready to discuss how you've provided excellent service in previous jobs. Share specific instances where you went above and beyond for customers, as this aligns with the expectations of role modelling great customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store operations, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.