At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain store standards.
- Company: Join the dynamic Simply Food team in Ashby de la Zouch.
- Benefits: Enjoy competitive pay, including an unsocial hours premium, and flexible shifts.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Must be over 18 with strong communication and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Week 1
- Sunday: 06:00-14:00
- Monday: 14:15-22:15
- Friday: 14:15-22:15
- Week 2
- Monday: 14:15-22:15
- Thursday: 05:00 - 13:00
- Saturday: 05:00 - 13:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose:
- Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities:
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Take accountability for planning and managing own work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
- Be in control of their own reactions and consider how to share their perspective to create better reactions for the team.
Technical Skills/Experience:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Ashby de la Zouch Simply Food employer: Marks & Spencer
At Simply Food in Ashby de la Zouch, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With opportunities for personal growth through coaching and feedback, we encourage our colleagues to excel while prioritising customer satisfaction. Our commitment to operational excellence and a safe working environment, combined with competitive pay including an unsocial hours premium, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ashby de la Zouch Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Think about how your experiences align with the role of Shift Lead and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shift Lead - Food - Ashby de la Zouch Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your love for delivering great customer service. We want to see how you put customers first and how you've gone the extra mile in previous roles.
Be Specific About Your Experience:Don’t just list your past jobs; tell us about specific situations where you’ve led a team or improved processes. We’re looking for real examples that show how you can drive performance and support your colleagues.
Keep It Professional but Personal:While we love a friendly tone, remember to keep it professional. Share a bit about yourself and what makes you unique, but also ensure your application reflects the seriousness of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Shift Patterns
Make sure you’re familiar with the specific shift patterns mentioned in the job description. Being able to discuss your availability and how you can manage those early mornings or late shifts will show that you're serious about the role.
✨Customer First Mindset
Prepare examples of how you've put customers first in previous roles. Think about times when you acted on customer feedback or improved service standards. This will demonstrate that you understand the importance of customer satisfaction in this position.
✨Showcase Your Coaching Skills
Since the role involves coaching colleagues, come ready with examples of how you've supported team members in the past. Highlight any experiences where you provided feedback or helped someone improve their performance.
✨Familiarise Yourself with Digital Tools
Brush up on your digital skills and be prepared to discuss how you’ve used technology in previous jobs. Mention any specific systems or tools you’re comfortable with, as this is crucial for driving performance and operational excellence.
