At a Glance
- Tasks: Lead a team to deliver excellent customer service and maintain store standards.
- Company: Join the dynamic team at Armagh Simply Food.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Great chance to develop leadership skills in a supportive environment.
- Why this job: Be a key player in creating an inspiring shopping experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday: 09:00–17:00
- Tuesday: 09:00–17:00
- Wednesday: 14:00–22:00
- Friday: 14:00–22:00
- Saturday: 12:00–20:00
- Week 2
- Sunday: 11:00–19:00
- Tuesday: 13:00–21:00
- Wednesday: 14:00–22:00
- Thursday: 09:00–17:00
- Friday: 09:00–17:00
Purpose
- Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often.
Key Accountabilities
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Take accountability for planning and managing own work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
- Be in control of their own reactions and consider how to share their perspective to create better reactions for the team.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Armagh Simply Food employer: Marks & Spencer
At Armagh Simply Food, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. With a focus on employee growth, we offer comprehensive training and coaching opportunities to help you excel in your role as Shift Lead, while also prioritising a customer-first approach that inspires both staff and customers alike. Join us in a dynamic environment where your contributions are recognised and celebrated, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Armagh Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your skills in customer service and teamwork.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the role you're applying for. First impressions matter, and looking professional can set the right tone for your interview.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Shift Lead position!
We think you need these skills to ace Shift Lead - Food - Armagh Simply Food
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in managing teams, delivering excellent customer service, and using digital tools. We want to see how you can bring your unique skills to our store!
Showcase Your Leadership Skills:In your application, don’t forget to mention any previous leadership roles or experiences. We’re looking for someone who can champion new ways of working and support their colleagues, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role at Armagh Simply Food. Familiarise yourself with the key accountabilities and capabilities listed in the job description. This will help you demonstrate how your skills align with their expectations.
✨Showcase Your Customer Focus
Since the role prioritises customer service, prepare examples of how you've put customers first in previous positions. Think about times when you acted on feedback or improved service standards. This will show that you can deliver great standards and service.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll be managing colleagues and driving performance. Be ready to discuss your experience in coaching and providing feedback. Share specific instances where you’ve led a team or supported colleagues in achieving their goals.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle change. Prepare for scenarios related to managing tasks, allocating resources, or dealing with customer complaints. Practising these responses will help you feel more confident during the interview.
