At a Glance
- Tasks: Lead the team to ensure a well-prepared salesfloor and efficient operations.
- Company: Join a leading fashion, home, and beauty retailer in Southend on Sea.
- Benefits: Competitive pay, flexible hours, and a vibrant team culture.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern
- Week 1
- Sunday 09:15-17:00
- Monday 10:00-19:00
- Tuesday 06:00-14:00
- Thursday 10:00-19:00
- Friday 06:00-14:00
- Week 2
- Monday 10:00-19:00
- Tuesday 06:00-14:00
- Wednesday 10:30-19:30
- Friday 06:00-14:00
- Saturday 11:45-19:30
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Fashion, Home & Beauty - Southend on Sea employer: Marks & Spencer
As a Shift Lead at our Southend on Sea location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and personal development. We offer competitive benefits, including flexible scheduling and opportunities for career advancement, all while fostering a culture of inclusivity and exceptional customer service. Join us to be part of a company that values your contributions and encourages you to grow within the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Southend on Sea
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the brand's style. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Southend on Sea
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can inspire and motivate others, especially in a fast-paced environment like ours.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as how you've contributed to creating a great team atmosphere.
Demonstrate Customer Service Excellence:Since customer service is key for us, include examples of how you've gone above and beyond to provide great service. This could be through resolving issues or simply making a customer's day better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for shoppers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
