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- Tasks: Lead the team to ensure a well-prepared sales floor and deliver excellent customer service.
- Company: Join a leading fashion, home, and beauty retailer with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Must be 18+, with strong teamwork and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern:
- Week 1
- Sunday 09:00-18:00
- Tuesday 09:00-18:00
- Wednesday 06:00-14:00
- Tuesday 07:00-15:00
- Friday 06:00-14:00
- Monday 09:00-18:00
- Tuesday 09:00-18:00
- Wednesday 06:00-14:00
- Friday 06:00-14:00
- Saturday 13:00-21:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Fashion, Home & Beauty - Newtownbreda employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Newtownbreda
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the fashion, home, and beauty sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and teamwork. We want to see you shine by demonstrating how your skills align with their expectations and how you can contribute to a great team atmosphere.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to leadership and operational tasks, so you’re ready to impress when it’s your turn to lead the fill operation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Newtownbreda
Some tips for your application 🫡
Show Your Passion for Fashion, Home & Beauty: When you're writing your application, let your love for the industry shine through! We want to see how your interests align with our values and the role of Shift Lead. Share any relevant experiences that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your leadership skills and experience in coordinating teams, as well as your ability to deliver excellent customer service. We appreciate when candidates take the time to connect their skills to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in previous roles. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for shoppers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Lead role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers!