At a Glance
- Tasks: Lead the team to ensure a well-prepared salesfloor and deliver excellent customer service.
- Company: Join a dynamic fashion, home, and beauty retailer in Glasgow Fort.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Great opportunity for growth in a fast-paced, inclusive atmosphere.
- Why this job: Be a key player in a vibrant store and make a real impact every day.
- Qualifications: Must be 18+, with leadership skills and a passion for retail.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern
- Week 1: Sunday 06:00 - 14:00
- Wednesday 06:00 - 14:00
- Thursday 06:00 - 14:00
- Friday 10:00 - 18:00
- Week 2: Monday 08:00 - 16:00
- Tuesday 06:00 - 14:00
- Friday 08:00 - 16:00
- Saturday 06:00 - 14:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Fashion, Home & Beauty - Glasgow Fort employer: Marks & Spencer
As a Shift Lead at our Glasgow Fort location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a chance to make a real impact on the customer experience. Join us to be part of a company that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Glasgow Fort
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and delivering great customer service.
✨Tip Number 3
Dress the part! Since this is a frontline role, make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Glasgow Fort
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can drive productivity and create a great team atmosphere!
Be Specific About Your Experience:When detailing your past roles, focus on specific tasks that relate to the Shift Lead position. Mention any operational responsibilities you've had, especially those that align with delivering a clean and safe store.
Demonstrate Customer Service Excellence:Since this role involves role modelling great customer service, share examples of how you've gone above and beyond for customers in previous jobs. We love to see candidates who truly care about the customer experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead in Fashion, Home & Beauty. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you coached colleagues, improved productivity, or created a positive team atmosphere. This will demonstrate your capability to take charge in the absence of the Colleague Manager.
✨Understand Health and Safety Regulations
Since this role involves ensuring a safe workplace, brush up on relevant health and safety legislation. Be ready to discuss how you would implement these practices in the store and keep your colleagues safe. This shows that you take the responsibility seriously.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's operations, team dynamics, or customer service strategies. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.
