At a Glance
- Tasks: Lead the team in delivering exceptional customer service and maintaining a vibrant store environment.
- Company: Join M&S, the UK's fastest growing retailer with a dynamic culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Be at the forefront of retail, making a real impact on customer experiences.
- Qualifications: Passion for fashion, strong teamwork skills, and a commitment to excellent service.
The predicted salary is between 25000 - 30000 £ per year.
Work Pattern
- Week 1
- Monday 10:00-18:00
- Tuesday 06:00-14:00
- Thursday 10:00-18:00
- Friday 06:00-14:00
- Saturday 12:30-20:30
- Week 2
- Sunday 08:30-16:30
- Tuesday 06:00-14:00
- Wednesday 12:00-20:00
- Thursday 10:00-18:00
- Friday 06:00-14:00
Join M&S as a Shift Lead where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Fashion Home and Beauty - Biggleswade employer: Marks & Spencer
At M&S, we pride ourselves on being a dynamic and supportive employer, where our Shift Leads play a crucial role in delivering exceptional customer experiences in the heart of Biggleswade. With a focus on teamwork, flexibility, and personal growth, we offer a vibrant work culture that encourages innovation and resilience, ensuring that every team member feels valued and empowered to excel. Join us to be part of a fast-paced environment that not only rewards hard work but also provides opportunities for career advancement within one of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Fashion Home and Beauty - Biggleswade
✨Tip Number 1
Get to know the company inside out! Research M&S, their products, and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. We want to see your confidence shine through, especially when discussing how you handle pressure and deliver top-notch customer service.
✨Tip Number 3
Show off your digital skills! Be ready to chat about how you’ve used tech in previous roles. Whether it’s apps or in-store devices, we love seeing candidates who can leverage digital tools to enhance the customer experience.
✨Tip Number 4
Don’t forget to ask questions! This isn’t just about us interviewing you; it’s your chance to find out if M&S is the right fit for you too. Ask about team dynamics, training opportunities, or how we support each other on the shop floor.
We think you need these skills to ace Shift Lead - Fashion Home and Beauty - Biggleswade
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working with M&S and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the Shift Lead position. Highlight any relevant experience in retail or leadership roles, and don’t forget to mention your ability to thrive under pressure – it’s a must for us!
Be Specific:Use specific examples to demonstrate your skills and experiences. Whether it’s delivering excellent customer service or leading a team, we love to see real-life situations where you’ve made an impact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S products and services. Be ready to discuss your favourite items and how they can enhance the customer experience. This shows your passion and knowledge, which is key for a Shift Lead role.
✨Showcase Your Resilience
Prepare examples of how you've thrived under pressure in previous roles. Think about times when you had to deliver exceptional service during busy periods. This will demonstrate your ability to handle the fast-paced environment at M&S.
✨Emphasise Teamwork
Be ready to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive atmosphere. M&S values collaboration, so showing that you’re a team player is crucial.
✨Be Digitally Savvy
Brush up on your digital skills, especially with tools like the Sparks App. Be prepared to discuss how you would use technology to enhance the customer experience. This is essential for the role, so make sure you can speak confidently about it.
