At a Glance
- Tasks: Lead the café team, ensuring a smooth operation and excellent customer service.
- Company: Join a vibrant café in Liverpool One with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in a dynamic café atmosphere.
- Why this job: Perfect for those who thrive in fast-paced settings and love coffee culture.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1
- Sun 09:00-18:00
- Mon 08:00-16:00
- Wed 13:30-21:30
- Thurs 13:30-21:30
- Fri 08:00-16:30
- Week 2
- Mon 08:00-16:00
- Tue 09:00-18:00
- Wed 13:30-21:30
- Fri 08:00-16:30
- Sat 12:30-20:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift lead - Cafe - Liverpool One employer: Marks & Spencer
As a Shift Lead at our Liverpool One café, you will thrive in a dynamic and supportive work environment that values teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a chance to make a real impact on customer experience while leading a dedicated team. Join us to be part of a vibrant culture where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Shift lead - Cafe - Liverpool One
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the vibe of the café. First impressions matter, so show them you mean business while still being approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift lead - Cafe - Liverpool One
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Shift Lead at our café and how you can contribute to creating a great team atmosphere.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience you have in leading teams, customer service, or operational tasks. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Lead at the café. Familiarise yourself with the operational tasks mentioned in the job description, like coordinating resources and leading the fill operation. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will show that you have the skills needed to create a great team atmosphere and model excellent customer service.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as managing a busy shift or resolving a customer complaint. Think about potential scenarios related to the café environment and prepare your responses. This will demonstrate your problem-solving abilities and readiness for the fast-paced nature of the role.
✨Emphasise Your Flexibility
The job requires a varied work pattern, so be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience working flexible hours or in dynamic environments. This will reassure the interviewer that you're ready to roll up your sleeves and tackle the challenges of the role.
